ILOK FAQ (2ND GENERATION)

• How many licenses can the new version of the iLok hold?
  The new version of the iLok typically holds over 500 licenses. Depending on the type of licenses you own, the iLok may hold far more. On the new iLok, some licenses may take up more space than others. For example, time-limited licenses take up more space than licenses without time limits. With this increase in capacity, you can carry more licenses with you than ever before.
  
• Can I have original iLoks and new iLoks in my account at the same time?
  Yes, you can have both original iLoks and new iLoks in your account at the same time.
  
• Does the new version of the iLok work just like the original iLok?
  The new version of the iLok is backward-compatible with the original iLok, with the exception of the discontinued License Card slot. Both versions of the iLok hold your software licenses so that you can use your iLok to authorize iLok-protected software. You can download new licenses to either type of iLok, and you can move licenses between iLoks of either type registered to your account using iLok.com?s Move Licenses utility, and you can transfer licenses from either type of iLok to a different iLok.com account using the Transfer Licenses utility, subject to software publisher restrictions.
  
• Can I get Zero Downtime protection on a new iLok?
  Yes, the new version of the iLok can be protected with Zero Downtime protection just like the original iLok.
  
• What can the new iLok do that the original iLok couldn?t?
  The new version of the iLok was designed to meet the increasingly sophisticated demands of both users and software publishers:
  
  • Capacity: The new iLok holds far more licenses than the original iLok, in fact typically 5 times the number of licenses.
    
  • Size: The new iLok is smaller than the original iLok. You asked and we delivered a smaller sized device so that you can insert iLoks side by side in adjacent USB ports.
    
  • Durability: The original iLok was subjected to an array of torture tests (see Fun Stuff on iLok.com) and showed amazing resilience. We upped the ante though, and the new iLok is even better with a tougher, more solid USB connector to add strength.
    
  • Customization: No more guessing which iLok is which. You can add your own custom labeling underneath a protective sleeve. Stickers, photos, it is your iLok, customize it!
    
• How can I add a custom label to my new iLok?
  The new iLok has a sleeve that slides on and off to allow you to add a custom label underneath it. To remove the sleeve, press on the black tab that holds the sleeve in place and slide the sleeve off. To label your iLok, you can write on the lexan surface, or insert a piece of paper or a sticker label, and then slide the sleeve back on. You can download templates to make your own custom labels from the iLok.com “Support>Guides and Videos” page.
  
• Do I have to buy the new version of the iLok?
  While you don?t need to buy a new iLok for existing licenses, software publishers may begin to require the new iLok for future products - it is up to them.
  
• How long will my original iLok last?
  We still have iLoks from the first batch ever manufactured (over 10 years ago) that are going strong, but like with any hardware device, as your equipment ages, the performance increases and new features available on a newer model may make you want to upgrade. Now is the perfect time.
  
• How can I tell if I have an original iLok or the newest version of the iLok?
  The new version of the iLok looks the one on the front page of iLok.com. It is smaller than the original iLok and is shiny, sleek, and black with a bright blue LED band that lights up when it is plugged in to a working USB port. The original iLok is shaped like a key and was sold in a few colors, but most are a blue color. You may have a red iLok or even more rare, a green or other color iLok.
  
• Does the new iLok allow me to load licenses from a License Card?
  Delivery of licenses through a License Card slowly began to be phased out when iLok.com came on the scene in 2004. Part of strengthening the iLok and making it smaller meant losing the License Card slot. Delivery of licenses to the new iLok is done through iLok.com, or in a few cases, through the software publisher via internet activation.
  
• Why should I buy the new version of the iLok?
  It?s stronger, more durable, and typically holds over 5 times the licenses. If you?re more into form factor, it?s shiny and has a cool blue light!
  
• Can I move licenses from an original iLok to a new iLok?
  Yes, both the new and original iLoks function the same as far as iLok.com is concerned. You can move your licenses between iLoks of either type within your account for free using the Move Licenses utility, subject to software publisher restrictions.
  
• Can I use the new iLok to download my existing licenses?
  You can download any of the licenses that are still pending download in your iLok.com account to the new version of the iLok. The new iLok is backward-compatible and except for the License Card slot, does everything the original iLok does. You can also move your licenses from an original iLok to a new iLok in your account with the iLok.com Move Licenses utility, subject to software publisher restrictions.